What this privacy notice covers
Leonards is committed to protecting your personal information. In this notice, references to ‘we’, ‘us’ or ‘our’ means Leonards. This notice explains how we collect and use the personal information about you.
General Data Protection Regulations
GDPR is a regulation intended to strengthen and unify data protection for all individuals within the EU and the UK. It aims to protect the fundamental right to privacy and the protection of personal data.
According to the GDPR, all personal data we hold must be:
- Processed lawfully, fairly and in a transparent manner
- Collected for specified, explicit and legitimate purposes
- Adequate, relevant and limited to what is necessary
- Accurate and, where necessary, kept up-to-date
- Retained only for as long as necessary Processed in an appropriate manner to maintain security.
Who we are
Leonards are a multi-disciplined firm of chartered surveyors and property consultants providing sales, lettings, valuations, surveying and auctioneering services.
We are a data controller under data protection legislation and all contact details are shown at the end of this notice.
Leonards operate the website www.leonards-property.co.uk
Information we gather
We collect your information, which may be in the form of your name and contact details and store it both electronically and in hard copy format and in certain circumstances this may include both financial, personal and identification information. If you sign up to receive information about our services, properties for sale or to let, we will collect information from you, which may include:-
- Your name;
- Your business;
- Postal address;
- Email address;
- Phone number.
Your information may be collected from a number of sources including:
- application and request forms in person, or by post;
- email, post and mail correspondence;
- contact via telephone;
- enquiries through Property Portals, including Leonards website;
- in-person contact with staff and affiliates;
- information we gather via auctions; and
- information we receive via external third parties, where relevant.
Website
Our website uses cookies which allow a server to uniquely identify each browser on each page. For further information on cookies please consult our website, Cookie Policy. Our website may from time to time, contain links to and from the websites of affiliated service providers, who will have their own GDPR Privacy Notices. Please check these policies before you submit any personal data to these websites or use these services.
Cookies & Tracking Tools
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
Online Information
We may collect, store and use the following kinds of personal information:
- information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation;
- information that you provide to us for the purpose of subscribing to our newsletter, blog or social media links;
- information that you provide to us by submitting any form on our website;
- any other necessary information that you choose to send to us with legitimate purpose.
We rely on obtaining your consent to process your personal information. This means you have real choice on control over how we use your data.
We may use your information to:
- comply with legal, regulatory and corporate governance obligation and good practice;
- perform services you have requested;
- to provide you with information about our services or our activities;
- collect information to match your requirements with information held on our database;
- keep a record of your relationship with us;
- share with other regulatory authorities, any other party where sharing of information is required by law and in certain circumstances third party data processors, where your consent has been given.
Consent
Without your express consent, we will not use this information for marketing properties through our agency or any of Leonards other services. Upon receiving your consent, we will process your information in line with your preferences. This consent must be explicitly given. You may withdraw consent or change your contact preferences at any time by contacting us at info@leonards-property.co.uk
Who will have access to the information?
We may disclose your personal information to third parties if we are under a duty to disclose your personal data in order to comply with any legal obligation, in order to perform services in relation to our business. We may require third parties and other data processors to comply strictly with our instructions and data protection laws. We will make sure that appropriate controls are in place where third parties have access to personal data.
How long will we keep your information?
We keep records only for as long as required to operate the service and in accordance with legal requirements and tax and accounting rules. This means your data will be deleted if you withdraw consent to processing or the data is no longer required or is inaccurate.
Keeping your records
The data that we collect from you will be stored at Leonard’s premises or with a GDPR compliant third party.
By submitting your personal data, you agree to the storing and processing or transfer of data we collect from you. Leonards will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice.
How to keep us updated with any changes to your information
Please remember to keep us updated on the personal data we hold on you if it is inaccurate or incomplete. All requests to update your personal data must be sent by email to info@leonards-property.co.uk or in writing to Leonards. Any third party processors will be informed, where considered necessary.
Disclosure
We may disclose information about you to any officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose your personal information:
- to the extent that we are required to do so by law;
- in connection with any legal proceedings or prospective legal proceedings;
- in order to establish, exercise or defend our legal rights (including providing
- information to others for the purposes of fraud prevention and reducing credit risk);
- to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
- to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties.
Your rights
You have the right to request access to information about you that we hold (this is called a Data Subject Access Request or DSAR).
You may wish to:
- Keep us updated and have the data we hold about you corrected.
- Request a copy of the personal information we hold about you. We may require you to prove your identity with two pieces of approved identification. Please submit your request by either email or in writing to the contact details shown at the end of this notice. We will respond within one month of receipt of your request and confirmed ID. Please provide as much information as possible about the nature of your contact with us to help us locate your records. This request is free of charge unless the request is manifestly unfounded or excessive.
- Have any inaccuracies in your data corrected. If you would like to update the details we hold about you, please contact us on the details set out at the end of this notice.
- Request that we delete your personal data so it is erased from our records, subject to retention in accordance with legal requirements and tax and accounting rules.
- Object to certain types of processing such as direct marketing.
Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you're happy with any changes.
Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Credit Reference and Affordability Checks
To help us assess applications, prevent fraud, and meet our legal and regulatory obligations, we may obtain information about you from credit reference agencies (CRAs). We obtain this information via Creditsafe, which uses its data partner TransUnion to supply consumer credit and identity data..
- Creditsafe Business Solutions Limited is authorised and regulated by the Financial Conduct Authority FCA Firm Reference Number: 742313
- TransUnion International UK Limited is authorised and regulated by the Financial Conduct Authority FCA Firm Reference Number: 805757
The information we receive may include data relating to your identity, credit commitments, payment history, and public record information. This data is used solely for legitimate business purposes, including creditworthiness assessment, identity verification, and fraud prevention, in accordance with applicable data protection laws.
Further information about how Creditsafe and TransUnion process your personal data can be found in their respective privacy notices:
- Creditsafe Privacy / Transparency Notice: Transparency Notice | Customers & Suppliers
- TransUnion CRAIN (Credit Reference Agency Information Notice): https://www.transunion.co.uk/legal/privacy-centre/pc-credit-reference
- TransUnion Bureau Privacy Notice: https://www.transunion.co.uk/legal/privacy-centre/pc-bureau
Enquiries and Complaints
Please contact us if you have any enquiries arising from this privacy notice. Where possible, please raise all enquiries by email or in writing.
If you are unhappy with our work or something that we have done or failed to do, please inform us. We will acknowledge receipt of all complaints and will endeavour to investigate the complaint as soon as reasonably practicable.
Legitimate Interests Pursued by the Controller
Our legitimate interests include operating our business, fulfilling contractual obligations, ensuring system and data security, preventing fraud, supporting audit and compliance activities, and protecting TransUnion data. These interests are balanced against the rights and freedoms of individuals, with appropriate safeguards in place.
International Data Transfer
We may transfer personal data to recipients or service providers located outside the UK and/or European Economic Area (EEA).
Where such transfers take place, we ensure appropriate safeguards are in place to protect personal data in accordance with applicable data protection laws. These safeguards may include the use of approved standard contractual clauses, international data transfer agreements, or transfers to countries that have been recognised as providing an adequate level of data protection.
Provision of Personal Data
Is the provision of personal data statutory or contractual?
The provision of certain personal data is primarily contractual and, in some circumstances, required to meet legal and regulatory obligations.
Personal data is required to:
- enter into and perform contracts with customers, suppliers, or business partners.
- process orders, manage accounts, and deliver goods and services.
- verify identity and prevent fraud; and
- comply with applicable legal, regulatory, accounting, and tax obligations.
What are the consequences of not providing personal data?
If you choose not to provide the personal data, we request:
- we may be unable to enter into a contract with you.
- we may be unable to fulfil orders, supply goods, or provide services.
- we may be unable to conduct necessary verification, compliance, or fraud prevention checks; and
- as a result, our services may be delayed, restricted, or declined.
Where personal data is requested for optional purposes, such as marketing communications, providing this data is not mandatory, and you may withdraw your consent at any time without affecting your ability to receive goods or services from us.
Enquiries and Complaints
All enquiries and complaints should be sent to the Data Protection Officer Mark Jonathan Broadhurst MRICS FAAV at mjb@leonards-property.co.uk or for more general enquiries:
Leonards
512 Holderness Road
Hull
HU9 3DS
Tel: 01482 375212
Email: info@leonards-property.co.uk
You may also complain directly to the Information Commissioner’s Office if you are concerned with how we are handling your personal information. Their contact details are show below:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 or 01625 545745
Website: www.ico.gov.uk
Review of Leonards Privacy Notice
This notice was last reviewed in March 2026. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address you have provided to us.
